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Ready for 2012?

New Year Initiatives For Your Business

 

New Year 2012 I have spent the last few days going over my successes and failures of the last year, and deciding what direction I will take with my business in 2012.

My achievements so far are modest, but I’m confident that I am heading in the right direction. I’m not foolish enough to expect instant results – to establish a well respected and trusted business takes years.

What I’ve achieved in 2011:

  1.  I made the decision in April to set up a business as a social media consultant.
  2.  I launched this website having had little experience of WordPress, and have learnt so much more about the software during the year.
  3.  I took advantage of free resources – Business Link, ebusiness club, Angle, and HMRC workshops, thus educating myself on many aspects of business and marketing
  4.  I attended a number of paid seminars and workshops
  5.  I have realised that social media is just one marketing technique and it must combined with a range of tools for an integrated approach - hence I have educated myself on various other marketing techniques.
  6.  I set up a Twitter account and a Facebook Page and worked very hard to build up an engaged community of followers.  This has begun to generate interest and enquiries.
  7.  I have added training/coaching to my range of social media services
  8. I have joined a business mentoring group which I feel sure will add value to my future development.
  9. I’ve taken on the role of Operations Assistant at my local 4Networking group. This will consolidate my networking activities and help me to become better known in the area.
  10.  I’ve established closer relations with a few business colleagues and have scheduled collaborative projects for next year.

My Plans for 2012:

  1.  Consolidate my networking activities and concentrate on building trust with a range of local businesses.
  2.  Continue and develop an initiative (in collaboration with others) to help business mums with young children who want to network but are hindered by lack of childcare / inconvenient timing of meetings.
  3.  Deliver social/digital media training workshops at venues in the local area.
  4.  Gain experience in public speaking (hopefully no. 3 will help with this)
  5.  Target specific business niches to market my social/digital media services.
  6.  Establish a client base for social media management programmes.
  7.  Get involved with live-tweeting/blogging events
  8.  Further develop my WordPress skills so that I can offer website/blog setup as an additional service.
  9.  Establish additional collaborative partners in order to broaden my range of services.
  10.  Last but not least – I will not allow those who have set themselves up as my enemies (in my personal life) to get in the way of my business aspirations!

I’d love to hear your plans for 2012 and what you’ve learned from this year – please share in the comments :) And a VERY Happy New Year to my readers!


Need digital media marketing advice? Take action now – contact me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk


We Wish You a Social Christmas!

Vervain Cats

If you’ve read my About page, you will know that I breed pedigree cats as a hobby – and every year since 2003, I have designed a digital greeting featuring one or more of my Vervain cats and kittens. Here’s my 2011 offering!

These are two of my current litter of Burmese kittens. In order to find suitable homes for my kittens, I post lots of photos on my Facebook page , and this then links to my Twitter account. Using social networks has made it a lot easier to reach  potential owners.  I actually have a lot more “Likes” on my Vervain Cats Facebook page than on my business page – but that merely confirms that Facebook is more effective for B2C rather than B2B.   I hasten to add that cat breeding is definitely not a business!

Do you have a hobby that you promote via social media?  Let me know!

Finally I would just like to wish you all a peaceful festive season –  and remember to take time out to plan your social media strategies for 2012!!


Need help with monitoring your online reputation? Take the first step! Contact me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk


Your Online Reputation Matters!

Do you care about your online reputation?

I’d consider it pretty strange if you’re in business and you don’t!  OK,  it’s not that easy to monitor your offline reputation (unless you’re into eavesdropping, or wish to employ a private detective).  But it’s not at all difficult to keep track of what’s being said about you online.

Online reputation monitoring is one aspect of social media activity that people don’t automatically consider when the subject is mentioned.   From my experience with networking events and chatting with a variety of business people,  many of them dismiss social media because “it’s about what you had for breakfast”.  They haven’t looked beyond the noise to discover the real power of social media.  This is a pity.

So, let’s look at a few methods for tracking your online reputation.

Here’s an example of what might happen,

and British Gas’s timely Twitter response (including typos!)

British Gas on Twitter

What if the company hadn’t had a presence on Twitter?  That complaint was seen by the followers of the original poster and of British Gas,  in other words several thousand Twitter users…….if just a few re-tweeted, you could multiply that by several thousand more.  See why it’s essential to  keep an eye on things?

Google Alerts.

You may already have come across this free tool.  You can set alerts for absolutely any keyword or phrase, including your business name, your own name, or a brand.

Google Alerts

The drop-downs are “everything; news; blogs; video; discussions; books”, “as-it-happens”; once a day; once a week” and “only the best results; all results”.  So you have a good choice in setting up your alerts.  If you use quotation marks around your specified search term, you’ll get only exact matches – so this would be useful for monitoring your company name, for example.   I’ve used Google Alerts myself for several years – it’s well worth a try.


Social Mention.

SocialMention

Quoting directly from SocialMention:

“Social Mention is a social media search and analysis platform that aggregates user generated content from across the universe into a single stream of information. It allows you to easily track and measure what people are saying about you, your company, a new product, or any topic across the web’s social media landscape in real-time. Social Mention monitors 100+ social media properties directly including: Twitter, Facebook, FriendFeed, YouTube, Digg, Google etc.”

Basically, SocialMention is Google Alerts for social media – and is also free.


TweetBeep.

TweetBeep

TweetBeep is another “alert” application and as the name suggests,  restricts its searches to Twitter.  So you could search for any mentions of your own name, your brand,  your company, or your competitors :)


Finally,  there are the social media management tools such as Hootsuite and Tweetdeck (each with a loyal following). These allow monitoring of online reputation,  and also pre-scheduling of tweets and Facebook updates.

Now what’s your excuse for not knowing who’s talking about you online?!

Do you have other monitoring tools you’d recommend?  Share your thoughts in the comments.


Need help with monitoring your online reputation? Take the first step! Contact me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk


Digital Marketing – An Integrated Approach

Wordle: Digital Marketing

Digital Marketing – Why You Need An Integrated Approach

I’ve been thinking a lot recently about the need for an integrated approach to the whole digital marketing thing.  Social media is of course a vital component in any business marketing toolkit,  but it can’t stand on its own.  Traditional marketing also plays an important part,  as do the newer innovations as described below.

We already know that tweets, Facebook updates and Google Plus posts are indexed by google, (are you using keywords in your social media updates?)  and of course YouTube is the world’s second largest search engine.  So you should be establishing a presence on all of these networks and building your communities.

But how many businesses (thinking particularly of the UK here) are aware of the huge growth in mobile technology?  I’ve talked about this issue in a previous post on Mobile Marketing, and another where I discuss an infographic on Mobile Marketing Statistics.   I also suggested actions that business owners could take immediately to respond to this new revolution in digital marketing.  There’s no doubt that a high percentage of web browsing, search, and online shopping will take place via mobile devices in the very near future and businesses need to be ready.

Meanwhile, I would like to share this presentation.  It shows how to take an integrated approach to your social media activities.  Feel free to download if it will be helpful :)


Are you finding it easy to integrate traditional and newer marketing strategies?  Is your website optimised for mobile devices?   Please share your thoughts in the comments.

Need help with digital marketing? Take the first step! Contact me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk

you can also TEXT

INF SOCIALMEDIA or INF SOCIALMEDIA + your email address  to 60777

to receive your free copy of my booklet “10 Reasons Why You Need to Get Up To Speed With Social Media”.


Social Media for Small Business

Social Media For Small Business – Some Statistics

I came across this infographic the other day via Socialnomics. I found it quite eye-opening,  yet very consistent with my own experience.  I go to a lot of networking events and naturally, am asked what my business is. This usually leads into a discussion around social media and its uses for business – 9 times out of 10 the other person says that they’ve set up social media accounts but don’t have any idea what to do next……

Small Business Social Media Infographic


Social media for small business – takeaways from the infographic:

A massive 88% of owners believe that social media does, or will, impact on their small business – so it’s clear that they see the potential.

A somewhat lower proportion (63%) have established social media accounts, the majority spread across Facebook, Twitter and LinkedIn.

Another survey found that 31% of small businesses were not using social media at all,  and the reason given for this was that they “don’t know where to start”………  this is sounding very familiar!

Apart from “don’t know where to start”, other reasons for not using social media were “don’t have the staff”, “costs too much”, “information overload”, “too many sites to manage”  and astonishingly, “doesn’t help me or my business”.

Confusion over who should manage social media for a business is also widespread, responses varying from “business owner” (18%) down to 1% for HR, customer service, corporate, administrator etc.   All a bit vague, isn’t it?

Social media seems to have become a huge mystery, a black art,  something only to be attempted by those of strong constitution. This is borne out by the fact that 67% of small businesses do not plan to increase their investment in social media for 2012.

In light of this, it’s rather strange that virtually none of the small business owners surveyed had plans to hire anyone to help them with social media.

How about you?  Do you find yourself mystified by social media?  Would you consider hiring someone to help with social media for your small business?   I’d love to hear your comments.


Need help with social media? Start by contacting me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk

you can also TEXT

INF SOCIALMEDIA or INF SOCIALMEDIA + your email address to 60777

to receive your free copy of my booklet “10 Reasons Why You Need to Get Up To Speed With Social Media”.


What Is Relationship Marketing?

Relationship Marketing

This is a blatant and unashamed piece of publicity for a widely respected lady who knows what she’s talking about when it comes to social media and relationship marketing……

The New Relationship Marketing

I’d like to share with you a brand new book that is a must-read. It’s “The New Relationship Marketing”, by my colleague, Mari Smith. If you don’t know Mari, she’s one of the foremost leaders in the social media arena – with particular expertise in Facebook marketing.

Mari wrote this book specifically for those business owners and entrepreneurs who have so far just dabbled with social media marketing, or have reached a plateau with their online marketing efforts, and wish to propel their business to the next level and beyond.

What is relationship marketing? It’s a term for all the actions you take online and offline to nurture the connections you have with your prospects, customers, alliances and partners… and yes, even with your so called competitors.You’ve heard of B2B and B2C (business to business, and business to consumer). Mari talks about how it all comes down to P2P; People to People.

Many businesses have not fully embraced the power of today’s social technologies for a number of reasons, including fear of exposure, fear of negative comments and fear of wasting time and resources. In her new book, Mari skilfully walks you through her proven nine-step program for building a large, loyal and profitable network using the social web.

You can pick up a copy now at this link: 

Mari’s Book

And, as if that’s not enough, Mari is including a special FREE 4-part webinar series to dive deep into the principles she teaches in her book. When you get a copy of “The New Relationship Marketing”, you then simply sign up here to reserve your place: 

Sign up for Mari’s Webinars

Now that’s value!

I’ve already signed up as I know from previous experience just how much value Mari puts into her webinars :)

P.S. In true Mari-style, you get to register for the free four-part webinar series on the “honour system!” That is, you do not need to scan/fax/email/snail mail any proof of purchase before you get access to the online classes. Once you order your book, just register here

Register for the webinars

and that’s it!


Need help with social media? Start by contacting me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk

you can also TEXT

INF SOCIALMEDIA or INF SOCIALMEDIA + your email address to 60777

to receive your free copy of my booklet “10 Reasons Why You Need to Get Up To Speed With Social Media”.


How To Do Social Media in 10 Easy Steps

social media bandwagon

http://www.flickr.com/photos/liako/

How To Do Social Media??

I go to quite a few local networking meetings, where I naturally get involved in conversations about social media.  I can’t recall a meeting where someone hasn’t said to me “I’ve set up a Facebook and Twitter account, but I don’t really know what to do now”……..
Yesterday I attended a “Blogging for Business” seminar. The speaker recommended blogging about questions that people have asked, and the topic of this post – How To Do Social Media –  immediately came to me

So, how to “do” social media??

  1. Sit down with a coffee and decide what you want to achieve with social media.  More website visitors?  More sales?  Building a community?  Being seen as the local expert in your field? The answer will probably be a combination of all these things.
  2. Also think about how you will track the results from your social media campaigns.  Google analytics is free and very powerful.  There are also various tools for tracking particular social media channels. Facebook has its own Page Insights and this has just been upgraded to give even more information.
  3. Consider your branding.  It’s important to be consistent across all the social networks so that your business is instantly recognisable.  Your social media pages should have the same branding as your website and blog.  Ideally your username should be consistent across all platforms, too.
  4. Set up your accounts.  It might be wise to start with just one or two so that you can get a feel for how they work.  If you dive into multiple networks straight away,  you’re more likely to give up.  We’re back to the original complaint of “I don’t know what do do”….
  5. I’d recommend starting with Twitter.  Many people find it difficult to believe that it can be useful for business. But if you persevere and take time to understand this platform you will soon appreciate its power. The key is consistency.  You can’t afford to miss tweeting for more than a day or two. This can seem impossible at first!
  6. If you follow my advice and start with Twitter,  ”listen” first. Begin by following a few people in your niche (find them via a google search),  watch what they’re tweeting about.  Look at who they’re following and who their followers are.  You might also want to follow some of these.  Then start to engage –  comment on what’s been posted, mention that you found it useful etc.
  7. Look for people in your local area and follow them.  Many will be local businesses who might need your services in the future.  Perhaps you’ve already met them at networking meetings? It’s always good to meet “tweeps” in the flesh after a few weeks of virtual chat!
  8. Remember, be consistent!  And don’t be tempted to use software that automatically adds followers – this is a waste of time as followers added this way are unlikely to be interested in what you have to offer. You need quality, not quantity.  It’s far better to grow your followers organically, and after a while this will start to happen without any action from you. That’s not to say that you shouldn’t continue looking for followers.
  9. When you feel that you’re familiar with Twitter and are starting to see results,  get set up on one of the other networks – LinkedIn is a good choice as it is very powerful for B2B connections and there are many possibilities for “networking” within the platform.  LinkedIn is known as the professionals’ social  network.
  10. Rinse and repeat the above with Facebook and YouTube if you wish!  A Facebook page is a must-have for most B2C businesses and can also be very useful for B2B.  YouTube is great if you have a lot of visual content,  but basically any business can produce powerful marketing videos without too much effort.  Hmmm…….about time I started with video :)

Has this helped to answer your question “How to do social media”?
If you’re still struggling and need advice on setting up and using social media accounts, start by contacting me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk

 


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