Tag Archive for social media management

Interview – Lilach Bullock, Social Networking Pioneer

Lilach – Mumpreneur Extraordinaire!

 

Lilach Bullock

 

Lilach Bullock is a social networking pioneer, business consultant, mentor and personal brand expert.  One of the most dynamic personalities in the world of UK social media, she is frequently credited with the accolade of being the first in the industry to actively leverage networking.

 

She launched and then sold her first business within three years of becoming a mother. Even now, she juggles a demanding home life with commercial commitments. Lilach’s contribution was recognised nationally, when she became a finalist at the Best MumPreneur of the Year Award, presented at Downing Street, where she was praised for her entrepreneurial efforts.

Lilach blogs over at http://www.socialable.co.uk

  1. How did you get into the social media industry, did you have previous experience or work your way up?
    I fell in love with social media in 2008 when I had my first business which I sold just over 2½ years ago. I immediately saw the potential of how social media can help businesses and offered social media marketing to my then clients. Whilst I didn’t have any prior experience I did (and still do) spend a lot of time researching how to use the various different social networking channels, and different tools available
  2. What challenges have you found in the workplace?
    That more and more people are jumping on the band wagon and are providing social media marketing services with very little experience/knowledge in the industry. A challenge which I’m finding increasing is people stealing my content and passing it off as their own.
  3. How have you overcome those challenges?
    I try and provide great content and always give value. I’m a great believer in practising what you preach and have a large network across all the social media channels. I think in any business it’s important to stand out and be different and work hard at building my brand and being as creative as I can be. I also spend a lot of time researching the latest trends and news and try and stay one step ahead of my competition.
    Whilst I find it frustrating people copying me I’m learning to see it as flattery!
  4. Who is your ideal customer?
    I work with solo entrepreneurs, coaches, online businesses and some of my very best work has been with charities looking to boost their social media presence. Some of them are start up’s and therefore don’t have a social media presence whilst others have been in business a while and need to be leveraging social media.
  5. How do you find them? What marketing tips do you have?
    All my clients find me and are a mixture of referrals/recommendation as well as finding me online via many of my social networks together with my blog.
    I spend a huge amount of time online and haven’t been to a network event since I sold my business. I find that I can get better results with my time online.
    I also think that by having a good social media presence attracts people to me as they often ask me to create the same results for them!
    In terms of marketing tips I recommend you don’t just do one method and test/measure which marketing methods give you the best results. You should never “put all your eggs in one basket” and that applies to your product/offerings, i.e. think about having multiple income streams and also your marketing methods. You never know what is going to happen and in business things change very quickly.
    Remember that whilst social media is free it’s very time consuming to get effective results from and your time is essentially money.
    If you’re new in business network like crazy but make sure it’s targeted, know your ideal client and how to reach them. Always do your competitive research and try and be different. Stand out, don’t be shy and don’t be afraid to be controversial.
    My biggest tip of all is to give value and heaps of it. I get so much positive feedback from my blog for sharing loads of tips and that’s made a huge difference in terms of my content going viral, increasing traffic and ultimately getting sales.
    Don’t be afraid to try new things and don’t be afraid to do “old school marketing” For example, writing letters (as oppose to sending emails) can often have better results.
  6. What advice would you give to women starting out in business right now?
    Set yourself goals of what you want to achieve within 6 months/a year. Find yourself a mentor who can help you, keep you focused, support and motivate you.Be prepared for things to go wrong, they inevitably do! Try and have a backup plan and set yourself realistic goals so that they’re achievable.Understand that a new business takes time, don’t believe and get lost in the hype of how easy it is to run a business. If it was that easy everyone would be doing it. Be prepared for lots of hard work.

    Make sure you know your numbers and your business model works.

    Take action! So many people attend webinars/buy products/events on how to run a business etc. but ultimately no amount of courses will make you money. You have to do this yourself, there is no magic wand. I see many people buy product after product, attend courses and before they know it, 6 months down the line they’ve spent a lot of money and haven’t achieved anything and all they have left is a case of information overload. So if you go on a course/buy a product take the time to follow up and apply it in your business before buying another one!

  7. Do you have any hobbies?
    Social Media?! Spending time with my family, I have a beautiful 7 year old daughter Emily. I love zumba when I have the time. Eating out is always a favourite, going to the Theatre and pre-Emily I used to love going to comedy clubs and have seen pretty much every UK comedian before they “made it”!

Many thanks to Lilach for this interview – I’m sure you’ll agree that she’s shared lots of invaluable advice – I shall certainly be referring back to it frequently! Don’t forget to head over to Lilach’s blog where you will find plenty more great tips and tricks :)

Ready for 2012?

New Year Initiatives For Your Business

 

New Year 2012 I have spent the last few days going over my successes and failures of the last year, and deciding what direction I will take with my business in 2012.

My achievements so far are modest, but I’m confident that I am heading in the right direction. I’m not foolish enough to expect instant results – to establish a well respected and trusted business takes years.

What I’ve achieved in 2011:

  1.  I made the decision in April to set up a business as a social media consultant.
  2.  I launched this website having had little experience of WordPress, and have learnt so much more about the software during the year.
  3.  I took advantage of free resources – Business Link, ebusiness club, Angle, and HMRC workshops, thus educating myself on many aspects of business and marketing
  4.  I attended a number of paid seminars and workshops
  5.  I have realised that social media is just one marketing technique and it must combined with a range of tools for an integrated approach - hence I have educated myself on various other marketing techniques.
  6.  I set up a Twitter account and a Facebook Page and worked very hard to build up an engaged community of followers.  This has begun to generate interest and enquiries.
  7.  I have added training/coaching to my range of social media services
  8. I have joined a business mentoring group which I feel sure will add value to my future development.
  9. I’ve taken on the role of Operations Assistant at my local 4Networking group. This will consolidate my networking activities and help me to become better known in the area.
  10.  I’ve established closer relations with a few business colleagues and have scheduled collaborative projects for next year.

My Plans for 2012:

  1.  Consolidate my networking activities and concentrate on building trust with a range of local businesses.
  2.  Continue and develop an initiative (in collaboration with others) to help business mums with young children who want to network but are hindered by lack of childcare / inconvenient timing of meetings.
  3.  Deliver social/digital media training workshops at venues in the local area.
  4.  Gain experience in public speaking (hopefully no. 3 will help with this)
  5.  Target specific business niches to market my social/digital media services.
  6.  Establish a client base for social media management programmes.
  7.  Get involved with live-tweeting/blogging events
  8.  Further develop my WordPress skills so that I can offer website/blog setup as an additional service.
  9.  Establish additional collaborative partners in order to broaden my range of services.
  10.  Last but not least – I will not allow those who have set themselves up as my enemies (in my personal life) to get in the way of my business aspirations!

I’d love to hear your plans for 2012 and what you’ve learned from this year – please share in the comments :) And a VERY Happy New Year to my readers!


Need digital media marketing advice? Take action now – contact me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk


Social Media for Small Business

Social Media For Small Business – Some Statistics

I came across this infographic the other day via Socialnomics. I found it quite eye-opening,  yet very consistent with my own experience.  I go to a lot of networking events and naturally, am asked what my business is. This usually leads into a discussion around social media and its uses for business – 9 times out of 10 the other person says that they’ve set up social media accounts but don’t have any idea what to do next……

Small Business Social Media Infographic


Social media for small business – takeaways from the infographic:

A massive 88% of owners believe that social media does, or will, impact on their small business – so it’s clear that they see the potential.

A somewhat lower proportion (63%) have established social media accounts, the majority spread across Facebook, Twitter and LinkedIn.

Another survey found that 31% of small businesses were not using social media at all,  and the reason given for this was that they “don’t know where to start”………  this is sounding very familiar!

Apart from “don’t know where to start”, other reasons for not using social media were “don’t have the staff”, “costs too much”, “information overload”, “too many sites to manage”  and astonishingly, “doesn’t help me or my business”.

Confusion over who should manage social media for a business is also widespread, responses varying from “business owner” (18%) down to 1% for HR, customer service, corporate, administrator etc.   All a bit vague, isn’t it?

Social media seems to have become a huge mystery, a black art,  something only to be attempted by those of strong constitution. This is borne out by the fact that 67% of small businesses do not plan to increase their investment in social media for 2012.

In light of this, it’s rather strange that virtually none of the small business owners surveyed had plans to hire anyone to help them with social media.

How about you?  Do you find yourself mystified by social media?  Would you consider hiring someone to help with social media for your small business?   I’d love to hear your comments.


Need help with social media? Start by contacting me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk

you can also TEXT

INF SOCIALMEDIA or INF SOCIALMEDIA + your email address to 60777

to receive your free copy of my booklet “10 Reasons Why You Need to Get Up To Speed With Social Media”.


Facebook Subscriptions

Facebook Subscriptions and Further Changes to Pages

Facebook
Facebook has made 2 updates to its interface this week, as part of an ongoing campaign to improve the experience for all users.

Firstly, Facebook Subscriptions. There is now an option to subscribe to personal profiles – without becoming a friend of that individual. This will benefit public figures, journalists, politicians, celebrities etc, who might want their updates seen by a wider audience. Remember there is a limit of 5000 “friends” per personal profile, but there is no limit on Facebook Subscriptions.

Subscriptions are NOT intended to replace Pages – the functionality is different. But there’s no reason why individuals should not use both subscriptions and pages. Here’s a summary of the differences between Facebook Subscriptions and Pages:(click picture to enlarge)


Facebook Subscriptions


According to Facebook,

“A profile with subscribers is ideal if you want to personally connect with people who are interested in you.
It’s fun to receive updates from friends and others that you want to subscribe to. And it’s easy to publish to your subscribers on the go. Anyone who subscribes to your profile can receive your public posts in their News Feed”.

and on the differences between Subscriptions and Pages, they say:

“Pages have advanced marketing features for managing your brand or business on Facebook.
Pages can be maintained by multiple people on your team. They offer insights to understand who your fans are, and let you target posts by language and location. (For example: Tell only fans in New York about your show there next week.)You can also promote Pages with Facebook Ads and Sponsored Stories.”

Worried about your subscribers seeing all your updates (some of which may not be suitable for “public” consumption”)?  No need to be! Subscribers will only see the updates you share publicly; you still have the option to set who sees your updates at the time of posting. Subscribers can also choose exactly what type and how many of your public updates they actually receive.

I’ve already set my profile to accept subscriptions and am looking forward to getting updates from people I’d never expect to be friends with. Will you be trying this out?


Facebook Page

A Facebook Page


The second major update this week affects Facebook Pages. Last night it was announced that you no longer need 25 “likes” to obtain a short (“vanity”) URL for your Page. This is great news. It means that a business can get a Page up and running quickly, choose a URL and then use it on business cards, website, email / forum signatures, advertising etc. No more having to beg for people to like the Page! However, it would appear that you do still need 30 Likes to get access to Page Insights (analytics). At least you don’t have to worry too much about getting these in a rush!

And yet another update I noticed today….. If you click on the above screenshot of my Facebook Page, you’ll see, as well as the usual updates on the wall, “view 1 share”. This allows the page owner to see instantly who has shared their content. Seems a good idea to me!

The general consensus amongst the social media illuminati is that Facebook has introduced these updates to ensure that the platform is closer in functionality to a potentially massive competitor – Google Plus. With the improvements offered by these tweaks, Facebook afficionados now have no real reason to desert!

What do you think? Do you like the latest Facebook updates? I’d love to hear your comments.

 

PS _ I wrote this post on September 15th and published today, September 16th. And already we’re seeing yet more updates to the Facebook interface. This article from Simply Zesty gives an excellent summary.


Need help promoting your business via social media? Get started by contacting me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk

12 Simple Ways To Freshen Up Your Facebook Page

Is Your Page Looking Stale?

Create a Facebook Page

My recent post proved very popular, so here’s a follow-up on the subject of Facebook Pages…..

Although you’re probably posting regular updates on your Page, it can be difficult to maintain your community’s interest and get them interacting and participating in conversations.   While it’s good to keep content on your page mainly relevant to your industry or niche,  there’s no harm in going off-topic and posting something light-hearted now and then.  Here’s a few suggestions.

  1. Make sure you use every category of status update – text, links, photos and videos. (obviously not all at once!)
  2. Always remember to reply when someone comments; engage in conversation whenever possible.
  3. “Like” other pages (related to your business) as your page; mention and thank them if they return the favour.
  4. Always post “breaking news” updates relevant to your industry or niche; fans will return more often if they know your page is a good place to get up to date information.
  5. DON’T automate posting of your blog articles or tweets to Facebook. This can result in your updates being aggregated with others from the same automation tool so that they aren’t always visible in news feeds.
  6. Post updates that mention Facebook, especially if relevant to your business.  After all, Facebook is the most shareable topic on Facebook!
  7. Use albums to post photos, rather than posting individually – and remember that Facebook only displays up to 3 photos in a status update.
  8. Use the photo caption space to ask a question, e.g. “Where do you think this photo was taken?”
  9. Start a regular feature. e.g. a useful tip posted every Monday.
  10. Celebrate “this day in history” and post what happened on a specific day.  A google search will help out!
  11. Ask a question using Facebook’s Questions app.  This can be a simple yes/no, or why not ask your community “what’s your favourite TV show” – lots of options here!
  12. Include links in text status update and not the links box. The update will display the link as clickable in addition to the normal title, photo, and meta description of the link. At a minimum this allows an additional opportunity for a fan to click the link. These links stand out as different and can get clicked on more.
  13. Run a contest or publish a coupon (beware – Facebook has strict guidelines on doing this.
  14. Use your Page Insights to target specific demographic groups for relevant status updates (e.g. female fans only)
  15. Ask for Likes – tell fans to “click like” if they agree with a statement.

Need help with setting up a Facebook Page for your business? You can contact me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk


Why Do I Need a Facebook Page For My Business?

Facebook Pages vs Profiles – revisited!


Facebook Profile Disabled

I’ve written about this in a previous post, but it does warrant another mention as I see so many businesses wrongly set up on Facebook, and as per the above example, this can end in disaster. Would you be happy if this happened to your business?

If you want your business to have a presence on Facebook, you MUST use a Page.

Read Facebook’s explanation of how Pages differ from personal profiles.

Pages have functionality far more suited to business use than do personal profiles; for one thing an individual can only have a maximum of 500 friends, whereas there is no limit to the number of “Likes” a Page can have. It’s possible to customise a Page with various apps so that it almost functions like a mini-website – you can add videos, contact forms, even online shops – none of which is possible on a personal profile. Even better, once you have over 30 likes, you gain access to Page Insights – powerful analytics giving you useful feedback into how your page is performing. Oh – and you also get instructions on how to add widgets such as Facebook Like and Send buttons, a Like Box or your actual page feed, to your website or blog. None of this is possible via a personal profile.


Here are some examples of creative Facebook business Pages:

Coca Cola Facebook PageCoca Cola

Cupcake Chic Facebook PageCupcake Chic

Spotlight Graphic Design Facebook PageSpotlight Graphic Design

Nightwish Facebook PageNightwish -one of my favourite bands!


Note also the photo strip at the top of the pages (visible when you like the page) – this can be customised too. Here’s an example (click image to enlarge):

Involver Facebook PageInvolver -creator of Facebook apps

Has this convinced you that a Facebook Page is the way to go for your business? Do you have any other great examples of Pages? Let me know in the comments. And if you like this post, please share it on your favourite social media platforms via the links above and below!


Need help with setting up a Facebook Page for your business? You can contact me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk


Promote Your Business With Social Media – 5 Smart Tips

blog

Chances are, if you’re in business, you’re aware of the “digital shift” that has taken place over the last 20 years or so. First it was the internet and email, then the world wide web – and now we have the social media revolution. Did your business set up a website 15 years ago along with thousands of others? It’s virtually unheard of nowadays for a business not to have its own website.

The last two years or so have seen a truly seismic shift, with an almost universal adoption of social media. But it’s no longer used just for “social” reasons – the various platforms represent a huge opportunity for businesses to promote and market themselves. Here are a few tips if you’re feeling left behind in the social stampede.

  1. Find your voice – remember that social media is 21st century word of mouth, so be yourself – write as you’d speak to current or potential customers. Don’t put on an act.
  2. Set up your Twitter account – begin to build a following. Follow key influencers in your niche and try to establish relationships. Always be subtle; don’t sell overtly. Tweet at least 6-8 times per day- keep people interested. No-one will follow an account that’s inactive.
  3. Create a Facebook page for your business – add as much information as possible, using keywords appropriately. Include good photos of your products. Post at least 4 updates per week, and again keep things subtle; engage with your fans and ask them for feedback. Use the Questions app to create polls about topics relevant to your businesss.
  4. Join LinkedIn – the premier B2B social network, but completely relevant for any business. It’s vital to complete your profile as fully as possible, including your previous work experience, education, and recommendations from clients. LinkedIn profiles rank very highly on Google – you do want to be found by potential clients, don’t you? Join relevant LinkedIn groups, take part in discussions, answer questions – begin to position yourself as an expert in your niche.
  5. Create a blog – perhaps the most important of all. Your blog is your “home base” – where you should send people looking to find out what you do and what you can offer them. Link all your social media profiles to your blog and vice versa. (As you will notice I’ve done). Update your blog at least once a week, and always on a regular basis. This is vital for good SEO – fresh content always ranks highly. Remember to use keywords in your blog posts, titles, and tags.
  6. Stop Press – get yourself an invite to Google Plus. The new social network launched at the end of June 2011 and already has well over 10 million users – the growth has been phenomenal and there are lots of very exciting features. As yet it’s not set up for business use, but this will be an imminent addition. If you would like an invite, let me know.

I hope the above points have given you a few ideas to get started on your social media adventure. If you’re still feeling confused and overwhelmed, I may be able to help!

And please feel free to let me know your top tips! Feedback is always very welcome.

You can contact me on 01777 249075
or by email at info@naomijohnsonsocialmedia.co.uk

Facebook Pages

It’s always useful to be able to show potential clients some examples of previous work, and this is no different in the case of a social media manager.

I have personally been active on social networks for several years – I joined Facebook in 2007, and Twitter in 2009. LinkedIn happened at the start of 2010, if I recall correctly!

Of course, in the early days of my Facebook and Twitter presence, I wasn’t using the networks for business purposes, but just being there gave me an excellent grounding in how the platforms operate and what is and isn’t acceptable practice. Read the rest…

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